Meet Your Citizens Service Group (CSG)™ TEAM

Russell is the visionary behind the CSG concept. Starting in 1986 and for over 22 years (as he worked in sales, service, and management to improve the viability of HVAC & Plumbing Companies) his real desire was to create the ultimate medium for bringing companies and their customers together in a mutually beneficial way. His commitment to that dream led to the formation of CSG.

Amanda is a graduate of River High School in Ohio. She brings her 5 year experience as administrative assistant in the construction industry for companies with $50,000,000 annual sales to the CSG team and is responsible for keeping the office up and running in an orderly fashion. She is highly skilled, enthusiastic, and committed to her work.

Amanda has been with CSG since its inception and fully understands the value of CSG to its PVs and Rms. She is naturally organized and a master at multi-tasking. She keeps your support team up-to-date, organized, and focused. She handles training for new PVs. And, she’ll make sure your questions, messages, and inquiries are addressed by the right person, so you’ll always have a positive experience with CSG.

Jennifer owns and runs Diva Design, a full-service design studio that transfers raw information into dynamic visual messages. Because she enjoys working with progressive thinking people with a unique product, service, or message Jennifer’s company is perfect for managing the CSG website and its promotional materials. She gets personal satisfaction from helping businesses and organizations grow so our RMs can trust that they’ll always be able to access up-to-date sharable information that they are proud to use when referring a vendor or inviting a new service provider to become a CSG vendor.    

Dottie is a published writer, journalist, and storyteller whose work usually supports the floral industry. She is a self taught marketing expert who has worked as a word-smith writing for national and international business marketing materials, websites, and promotional messages. During the launch of CSG Dottie acted as the web strategist, writer, marketing consultant, and project coordinator who integrated the language between the www.GetCSG.com, the PV and RM Extranets, and the About Time newsletters.

Her laser focus for the job at hand helped to take CSG from concept to launch in a short time. But her understanding of the CSG concept and her holistic view of the benefit that CSG can bring to Service Companies, their Customers, and their Communities insures that RMs will always have clear, concise, & effective methods for referring their favorite CSG PVs.

Charlotte has been an accountant and tax preparer since 1978. She is a graduate of AACC, holds multiple continuing education Accounting Certificates from UMUC, and a Certificate of Paralegal from the University of Maryland. She has run her own independent accounting practice since 1996, is an active member of the Maryland Society of Accountants and NFIB, and attends annual income tax seminars to keep abreast of changes that affect CSG and its PVs. Charlotte’s accounting expertise, attention to detail, and her understanding of both small and large private companies make her the perfect partner for keeping CSG’s finances in order.   

Michelle graduated in 2008 from the University of MD with a BA in History. Having been raised in a small family business she is familiar with office work and will put her knowledge in Microsoft PPT, Excel, and Word to work for you as part of your CSG support team.